Our dedicated executives and employees are the heart of the exceptional customer service TrachMar provides all our clients. The entire TrachMar team is dedicated to understanding your business challenges and developing strategic solutions that meet your needs.
TrachMar offers every type of communication channel commonly used in the modern contact center: live voice, interactive voice response, chat, email and social media support. We work to stay on the leading edge of new communications channels that benefit our clients.
TrachMar’s Contact Centers are located in Austin, Texas and Phoenix, Arizona. At both locations, our clients have ready access to their project managers, front line supervisors, and most importantly to their agents. TrachMar’s operations are designed to be responsive and nimble, allowing us to launch new programs or pivot within existing programs very quickly.
TrachMar also provides Contact Center and telephony consulting for companies and organizations that need assistance with their own Contact Center, but do not believe they can outsource.
Whether you are looking to open a new Contact Center or optimize your existing Contact Center, TrachMar has the experience and resources you need to make sound decisions.
Choosing TrachMar as a Back Office provider can help companies reduce expenses and increase efficiencies by outsourcing non-core tasks, allowing them to concentrate on their primary activities. TrachMar offers access to global specialists, advanced technology, and skilled workers, providing enhanced service quality and innovation at lower costs. Additionally, it allows your company to allocate resources according to market demands, work more productively, remain competitive, and save on operational costs.
The development of and advancements in artificial intelligence (AI) provide businesses with opportunities to work more efficiently, make informed decisions, and offer customers a personalized experience. Integrating AI into a business model can lead to increased productivity, cost savings, and new data insights that drive innovation, provide a competitive edge, and ensure long-term success.
Having an advisor like TrachMar to assist with adopting AI is important. TrachMar can help ensure AI is used ethically and legally, while safeguarding customers, business operations, and employees. While AI still presents some challenges including data privacy, biases, and evolving regulations, TrachMar can help you navigate those complexities and ensure the use of AI remains fair, transparent, and secure. With appropriate support and guidance from TrachMar, businesses can effectively utilize AI to innovate and enhance their operations.
TrachMar offers a full range of print services to meet virtually any need and budget.
From basic flyers, to high-volume full variable projects with complex bindery and insertion requirements, to promotional products, our print team has decades of experience building creative, custom-tailored print programs. Let our team help you build a cost effective solution that integrates seamlessly into your overall communications strategy.
TrachMar knows that every good mail program starts with good data. Our data team will use your in-house files or help you target and acquire prospect lists. We’ll insure all your data is cleansed and optimized to maximize deliverability to its intended audience. We're experts at designing custom sorts and complex queries to drive variable messaging, adding relevance to your program.
As with all our services, TrachMar applies a consultative approach to print and mail, advising clients on creative ways to design, reduce weights, or sort differently to minimize postage costs, often the most expensive part of any mail program.
In addition, we take data security very seriously. Your data is stored on encrypted systems behind robust, intrusion-tested firewalls. And, all our employees are HIPAA trained and all our facilities have controlled and secured access.
As a client, you will be assigned a dedicated project manager who will communicate with you through every step of the process… from receipt of your materials to job instructions, kitting, and distribution.
If the economics of volume orders make sense, TrachMar has the available space to store large quantities of printed materials at very competitive rates.
We integrate with client business rules for ordering and maintaining product and distribution. Whether your products are going nationally or staying local, there is no hurdle in the supply chain we cannot overcome.
TrachMar’s team of experts is capable of managing any or all elements of an integrated communications campaign including targeting, campaign management, message development, tactical implementation and analysis.
Our experts have decades of experience in crafting and executing communications campaigns at the highest levels and can serve as the lead or a resource for your team, providing high-level consulting advice and feedback on your campaign strategy and goals.
If our client has these elements covered, TrachMar can also serve as a strategic commuications resource, providing high-level consulting advice and feedback on campaign strategy and goals.
We are one source for all your creative needs:
Headquartered in Austin Texas, TrachMar is certified as a State of Texas Historically Underutilized Business (HUB) and certified by the City of Austin as a Minority-Owned, Women-Owned, and Disadvantaged-Owned Business Enterprise (MBE/WBE/DBE).
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